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Engineer – Network

About Us

timbre Digital is a leading technology company delivering mission-critical infrastructure and solutions to clients locally and globally. With a focus on innovation, we use only the latest and best-in-class tools and platforms to ensure high availability, performance, and reliability for over 1000+ users.

Your Mission

As an Engineer – Network you will assist with the design, build and operation of our Networking equipment and associated Infrastructure.

This role will work with other teams to ensure the performance, availability, and security of our Networks is maintained. You will be a main point of contact for various teams for Network topics, as well as being responsible for orchestrating upgrades, backups, provisioning of Networking equipment (switches, routers, firewalls and load balancers etc), the infrastructure required to support their operation (cabling, WAN link, ISP connectivity etc), also day-to-day maintenance of Production and Non Production Networking environments.

You will work with some of the brightest IT professionals in the industry using only the latest and best in class tools and platforms. With peers and clients locally and around the world, you will support leading edge infrastructures and services for 1000+ users, focused on ensuring high availability and performance.

Key Responsibilities

  • Be the Level 3 technical assistance to support staff and participate in an on-call support rotation to ensure the performance, security and availability of 24×7 mission critical Networks is maintained.
  • Act as an advisor for the team on projects, working with appropriate stakeholders capturing requirements, offering assistance and providing recommendations and solutions where required.
  • Play a key role in the design, implementation and support of technical solutions for Networking equipment.
  • Follow agreed procedures to identify and resolve issues with our Networks.
  • Monitor performance of Networks including using management software and tools to collect agreed performance statistics.
  • Apply permanent fixes or temporary workarounds for identified faults.
  • Responsible for Network equipment/Infrastructure support also third party escalation with vendors including assisting with root cause analysis and communicating to relevant parties.
  • Identified enhancement of Network equipment and drive the standardization of Network lifecycle and maintenance, applying automation when possible as part of a continuous improvement process.
  • Implementing working practises to support iterative developments/deployment of Network equipment and associated infrastructure.

You Have

  • Demonstrated capabilities and breadth of IT experience.
  • Minimum of 3 years experience in an IT administration or support role using technologies such as:
    • Cisco Routing, Switching and SDWAN products
    • Other Networking equipment such as Supermicro switches
    • Firewalling products such as Palo Alto
    • Load balancing products such as F5
    • Experience working within an ITIL framework.
    • Solid troubleshooting skills, with the ability to research and solve technical issues.
    • Extremely organized with a strong attention to detail.
    • Excellent English verbal and written communication skills.
    • Strong interpersonal and collaboration skills.
    • Consultative approach with supporting various teams with the ability to manage multiple tasks and competing priorities.

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    Administrator – Infrastructure

    About Us

    timbre Digital is a leading technology company delivering mission-critical infrastructure and solutions to clients locally and globally. With a focus on innovation, we use only the latest and best-in-class tools and platforms to ensure high availability, performance, and reliability for over 1000+ users.

    Your Mission

    As an Administrator – Infrastructure, you will be part of a team that supports and maintains our 24×7 mission-critical infrastructure. Working closely with other teams, you will help create and maintain solutions to manage daily operations, ensure infrastructure health, and deliver new equipment implementations, upgrades, and optimisations.

    You’ll collaborate with some of the brightest IT professionals in the industry, supporting leading-edge infrastructures and services with a strong focus on uptime and performance.

    Key Responsibilities

    • Act as a contact point for other teams, handling requests, changes, and incidents.
    • Investigate and resolve incidents and problems, identifying permanent fixes or temporary workarounds.
    • Assist with operations and maintenance tasks following agreed procedures.
    • Implement new or upgraded equipment and identify enhancement opportunities.
    • Use management software to optimise performance and collect performance statistics.
    • Support infrastructure escalations to third-party vendors, perform root cause analysis, and communicate with support teams.
    • Update infrastructure documentation within agreed standards.
    • Participate in on-call rotation to provide technical support.

    Skills & Experience

    • Minimum 2 years’ experience in IT administration or support.
    • Experience with enterprise storage infrastructure (NAS/SAN).
    • Working knowledge of NetApp (clustered ONTAP, NFS, SMB, iSCSI, FC) and Cisco MDS/Brocade SAN switches.
    • Experience with CEPH cluster maintenance and VMware clusters (vSphere/vSAN).
    • Familiarity with configuration management, automation, and scripting (e.g., Ansible).
    • Understanding of cloud concepts (Azure, AWS, GCP) with production experience.
    • Hands-on experience with OpenStack, KVM, Kubernetes is advantageous.
    • Incident, request, and change management experience using ITIL framework.
    • Strong troubleshooting skills and ability to work under pressure.
    • Excellent communication skills in English, both written and verbal.

    What We Offer

    • Opportunity to work with cutting-edge technologies and tools.
    • Collaborative and innovative team environment.
    • Career development and training opportunities.

    apply for this role

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      • offline

        Level 7, 22 Fanshawe Street,
        Auckland CBD, NZ

        online

      • get on board

        do you have what it takes to be a part of our team?

        yes i do

      • partner with us

        do our solutions resonate with your business?

        yes they do