About Us

timbre Digital is a leading technology company delivering mission-critical infrastructure and solutions to clients locally and globally. With a focus on innovation, we use only the latest and best-in-class tools and platforms to ensure high availability, performance, and reliability for over 1000+ users.

Your Mission

As an Administrator – Infrastructure, you will be part of a team that supports and maintains our 24×7 mission-critical infrastructure. Working closely with other teams, you will help create and maintain solutions to manage daily operations, ensure infrastructure health, and deliver new equipment implementations, upgrades, and optimisations.

You’ll collaborate with some of the brightest IT professionals in the industry, supporting leading-edge infrastructures and services with a strong focus on uptime and performance.

Key Responsibilities

• Act as a contact point for other teams, handling requests, changes, and incidents.
• Investigate and resolve incidents and problems, identifying permanent fixes or temporary workarounds.
• Assist with operations and maintenance tasks following agreed procedures.
• Implement new or upgraded equipment and identify enhancement opportunities.
• Use management software to optimise performance and collect performance statistics.
• Support infrastructure escalations to third-party vendors, perform root cause analysis, and communicate with support teams.
• Update infrastructure documentation within agreed standards.
• Participate in on-call rotation to provide technical support.

Skills & Experience

• Minimum 2 years’ experience in IT administration or support.
• Experience with enterprise storage infrastructure (NAS/SAN).
• Working knowledge of NetApp (clustered ONTAP, NFS, SMB, iSCSI, FC) and Cisco MDS/Brocade SAN switches.
• Experience with CEPH cluster maintenance and VMware clusters (vSphere/vSAN).
• Familiarity with configuration management, automation, and scripting (e.g., Ansible).
• Understanding of cloud concepts (Azure, AWS, GCP) with production experience.
• Hands-on experience with OpenStack, KVM, Kubernetes is advantageous.
• Incident, request, and change management experience using ITIL framework.
• Strong troubleshooting skills and ability to work under pressure.
• Excellent communication skills in English, both written and verbal.

What We Offer

• Opportunity to work with cutting-edge technologies and tools.
• Collaborative and innovative team environment.
• Career development and training opportunities.

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