timbre Digital is looking for a IT Manager to join our team in this newly created role.
Your mission:
As IT Manager, you will lead an expert team of IT Services specialists that are responsible for supporting and maintaining 24×7 mission critical systems, applications and services.
Alongside your peers, you will use your experience and expertise to jointly lead the IT teams and further develop and build their capabilities through coaching and mentoring. You will also be responsible for ensuring the tracked progress and completion of technical initiatives.
You will work closely with some of the brightest IT professionals in the industry using only the latest and best in class tools and platforms. With peers and clients locally and around the world, you will support leading edge services for 1000+ users, focused on ensuring high availability and performance. To deliver new services, you will work with senior stakeholders and project managers to help drive projects and initiatives to completion.
What you’ll do:
• Produce a clear vision and strategy for the IT Engineering Teams, improving and encouraging collaboration between departments.
• Work closely with peers to ensure team alignment and proactively contribute to the strategic planning and direction of the group.
• Ensure the ongoing recruitment and development of staff within the team providing on-the-job and regular formal coaching to direct reports, with the aim of encouraging continuous improvement and development.
• Plan, organize, schedule, and supervise the day-to-day activities, including troubleshooting, customer service issues, approvals, and installations.
• Drive continuous performance improvements: proactively identify and implement process & procedures that improve the effectiveness of the team and all relevant applications and systems supported.
• Play a key role in the design and implementation of all managed technical solutions.
• Identify areas of future growth, collaborate with other parties to assess the validity, plan and implement the accepted solutions.
• Manage IT operations and implement quality standards to ensure that IT services/performance are monitored and measured to meet the highest levels of quality and performance.
• Oversee and manage all aspects of team member development, including conducting regular 1:1 meetings, providing consistent and constructive feedback on individual performance, and ensuring effective people management across the team
• Ensure a detailed set of documentation related to all services within scope is both developed and maintained.
• Oversee management of equipment, parts inventory and vendor support and maintenance renewals (e.g. Canonical, Splunk, Microsoft, Elasticsearch, etc.).
• Act as a key point of escalation for any related issues that may arise and work with vendors where required.
• Support and drive projects, working with appropriate stakeholders and team, offering assistance and recommendations where required.
• Tracking and resolving issues, risks and dependencies across projects and programs.
• Project status reporting, resource management and staffing needs.
What you’ll bring:
• Highly experienced within the IT services sector leading Systems and Database Reliability Engineers teams in a high performance production operations environment.
• Experience supporting 24×7 infrastructure in large enterprises.
• Experience with infrastructure and application projects and an awareness of project management approaches and methodologies.
• Ability to work outside of normal business hours when needed including international travel to global office locations.
• Demonstrated ability to monitor results against established quality standards, to interpret. information and implement processes and systems to ensure services delivered.
• Demonstrated ability to set and meet deadlines and manage related risks.
• Demonstrated ability to manage multiple tasks and competing priorities.
• Ability to analyse, diagnose, suggest and implement process changes.
• Ability to solve problems and take prompt decisive action.
• Ability to delegate and maintain an overall view of multiple activities and how they may inter-relate.
• Ability to work well under pressure.
• Strong interpersonal skills and the ability to work in a team environment.
• Extremely organised with a strong attention to detail.
• Demonstrated experience in building effective professional relationships and maintain contacts with internal and external stakeholders.
• Demonstrated experience of contributing to the development of an effective team including mentoring, coaching and advising team members.
• Proven experience of working with globally distributed teams and stakeholders.
• Ability and willingness to contribute as part of a Leadership Team.
• Excellent written and oral communications skills.
• Related education/certification.
That’s the brief we’re looking for, but first, you need to know if you will like working with us. We think you might…
timbre Digital is a full-service technology agency, successful at creating strategic solutions who:
• are all about teamwork. We know the foundation of success is having an excellent team
• are confident. We know what we bring to the table and we’re not afraid of failure
• have a great culture. Status, rank and hierarchies are not what we’re about. We love our jobs, we like each other – and we have good time
• resonates.timbre Digital resonates with its employees, because it is our employees who are creating and building timbre Digital
What’s in it for you:
• Challenging and fulfilling work at an innovative company that uses cutting-edge tech
• Global work experience in an agile methodology
• A company culture that treats everyone equally
• The opportunity for growth and additional learning
• A tight knit team without many management layers
• For every employee to be equal and have their voice heard
• Health and wellness benefits that help you to always feel your best
• Fun team events and great in-office energy
• Flexible working and a home in our awesome space with views over the Waitemata Harbour
If you’re reading this and thinking “that’s me in a nutshell” then we would love to hear from you!
